Career Overview
10+ years in customer experience and SaaS
4+ years of UX/UI experience emphasizing in-depth user/usability research and interaction design
3+ years of team management experience within a SaaS startup (Private to publicly traded & 100% growth YoY)
Familiar with the ambiguity and flexibility required to contribute within a startup
TA for local UX program teaching new designers how to work with stakeholders and the soft skills required to be an effective design teammate
Work
UX designer and researcher at Real Vision
Led research and IxD efforts at a financial media start-up (SaaS)
March 2020 - June 2020
UX designer and researcher at Farestart
Delivered full homepage and donation experience redesign
Jan 2016 - July 2018
Senior manager - Agent experience and onboarding at eXp Realty
Managed the complete agent experience for a rapidly growing cloud-based real estate brokerage (Private to publicly traded - 300 customers to 12,000+)
Feb 2015 - Jan 2016
Manager - Agent experience and onboarding at eXp Realty
Managed team of customer service and onboarding professionals
Nov 2013 - Feb 2015
Onboarding specialist at eXp Realty
Spearheaded and scaled onboarding department including creation of onboarding systems and providing customer service duties
Side gigs
2023 - Present
TA - Design Soft Skills at The School of Visual Concepts
Giving new designers context from a designer in the field and demonstrating how to be effective design teammates. Topics include: Collaborating with stakeholders, giving and receiving feedback, self-awareness, and the importance of having a growth mindset.
Education
Sept 2019 - Sept 2020
User Experience Design Certification at The School of Visual Concepts
Seattle, WA - 12 month program
I completed a 1-year UX Design program led by local industry professionals. The curriculum covers key topics such as user research, interaction design, prototyping, and usability testing, with a strong emphasis on real-world projects. This program helped me to build a solid foundation in UX design.
June 2012 - June 2014
AAS - Psychology at Whatcom Community College
Bellingham, WA
I completed my associate degree with an emphasis in psychology and early childhood education.
Skills
Design
Figma • UI design • Interaction design • Wire-framing • Design systems • Design ideation • Prototyping • UX writing •
Research
User research • Usability research • Research planning • Participant recruiting • Contextual inquiry • Interviewing • Qualitative surveys • Qualitative analysis • Qualitative data management and organization • Presentation of results • Insights and recommendations • Jobs-to-be-done
General
Customer service • Team management • Communication • Project management • Attention to detail • Cross-collaboration • Deadline management • Time management • Multi-tasking • Task prioritization • Self-sufficiency • Remote work